FAQS JG Beaded Jewelry:
If you like something in the store but prefer a different color, gemstone or shape, cannot find what you are looking for or have something else in mind ~ we are always happy to work with you to create that special piece designed to fit your wishes!
If you would like multiple pieces of an item we will do our best to fulfill your request. ETA will be determined at time of agreement between requester and JG Beaded Jewelry/JG Beads depending on details of order. Contact us and we will respond as soon as possible (generally within 24 hours or less).
Payment & Shipping Options:
Credit Cards, PayPal and Money Orders* are accepted. Orders via check payment should be made through PayPal and will ship once e-check has cleared.
*Money Orders are accepted within the USA only due to processing time and fees. Credit Card payments and PayPal is accepted for orders outside of the USA, we apologize for any inconvenience.
We strive to make your experience with JG Beaded Jewelry fast, convenient, and satisfying. Our services are guaranteed, therefore if you are not satisfied with your purchase, please contact us right away for a Return Authorization Number (RMA). Most items are made to order, so quality is top notch! Each order is packaged individually with care and inspected before shipping to ensure quality and accuracy of the goods. If you receive your order in damaged condition, please take photographs of the item and packaging right away. Items must be returned in original condition within 7 days of receiving your order – please contact us first for proper processing. Refunds will be applied to the credit card or PayPal less the shipping charges. Returns on custom orders are not accepted.
FREE SHIPPING in the US on orders $75 or more via USPS Standard Mail with tracking and delivery confirmation. Priority Mail is available if you prefer to upgrade and includes insurance, tracking and delivery confirmation. Orders under $75 ship via your choice of First Class Flat Rate or Priority Mail.
INTERNATIONAL (Outside of USA):
Orders outside of the US ship via USPS Standard or Priority Mail and include tracking which you may choose at time of checkout.
We will not be held liable for lost/stolen packages that have been confirmed as delivered. All orders are shipped with proof of receipt, tracking number and delivery confirmation so please be sure to provide a safe and accurate shipping address to ensure that your order arrives without issue. If you have any problems, contact us as soon as possible. You may also call 1-800-ASK-USPS to inquire and/or open a case. Delivered packages in the USA will show GPS coordinates at time of scan which your local post office can assist you with. Proof of a police report may also be required to move forward. Thank you for your kind understanding.
If you have a brick and mortar store and are interested in wholesale pricing for Crystal Suncatchers, Rearview Mirror Crystals and Car Decorations, Crystal Necklaces, and Real Bug Necklaces and Key Chains, please send a message with your inquiry. Other items may be available at wholesale prices, so feel free to contact us with your request. Shipping fees for wholesale orders are the responsibility of the customer. A copy of your valid resale permit may be required.
All images, content, and text found on JGBeadedJewelry.com, JGBeads.com and any other social media platforms may not be used without authorization and written permission of JG Beaded Jewelry/JG Beads. Unauthorized use of the images, photographs or text on the website may violate trademark and copyright laws, as well as the laws of privacy, publicity, and communications regulations and statutes. Thank you for your respect and kind understanding.